Data We Collect and Why We Need It
When you register, we collect your name, email address, phone number and the account credentials you create. Each time you deposit through DANA, OVO or GoPay, our system records the transaction reference, wallet ID and amount so we can match your balance and resolve any disputes
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quickly. If you contact our support team, the conversation log is stored to track the resolution of your issue. We also collect device and browser signals — IP address, device type, operating system — to detect unusual login attempts and keep your account from being accessed
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without your knowledge. Location signals help us confirm that access is from a region where our service is available under local law. We do not sell your personal data to third parties. We share it only where required by applicable law, or with payment processors directly
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involved in clearing your DANA, OVO or GoPay transaction. Data retention follows a defined schedule: active account data is held while your account remains open; transaction records are kept for the period required by our operational and legal obligations. You can request a summary of everything
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we hold about you at any time by reaching our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.